Privacy Policy

1. Information We Collect

When you use RenovateHub, we collect information you provide directly, such as your name, email address, phone number, mailing address, and payment information when you create an account or submit a project.

We also automatically collect certain information when you visit our platform, including your IP address, browser type, device information, pages viewed, and referring URLs through cookies and similar technologies.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To match homeowners with qualified contractors
• To process transactions and send related notices
• To send promotional communications (with your consent)
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• With contractors and homeowners: Project details are shared with relevant parties to facilitate quotes and work.
• Service providers: We work with third-party companies that help us operate our platform (e.g., payment processing, hosting, analytics).
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, secure escrow payment processing through Stripe, and regular security assessments. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our platform. You can set your browser to refuse all or some cookies, but this may limit your ability to use certain features.

8. Children's Privacy

RenovateHub is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@renovatehub.ca.